Shipping & returns


USPS shipping

Flat rate shipping is our default option and we ship via First Class Mail through the USPS. In the U.S. the average shipping time is 5-7 days.

Rush shipping

If you select the RUSH shipping option we use USPS - Priority Mail or UPS - 2 day Express. In the U.S. the average shipping time is 2-4 days.

We cannot guarantee an exact delivery date as unforeseen circumstances may occur during shipping.

All delivery dates are estimated base on the shipping service you select. We ship orders immediately after they are ready. Once your order is in the hands of the shipper it's beyond our control. If you ordered with RUSH shipping, we recommend checking the delivery tracking number we emailed you. If you have not received your products in the time frame provided, please contact us.


Our return policy is a 30 day 100% satisfaction guaranteed. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

To return your product, you must request an RMA number first. Then mail your product to our address below. To request, an RMA number click the (Request Help) button under your account. When your return is approved you will receive an RMA Number. You must mark the outside of your package with that RMA number. All items mailed to us that don’t follow these steps will not be accepted. Once your return is received and inspected. We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. When we approve your refund it will be processed the same day. A credit will be applied to your credit card or original method of payment. This can takes 5-14 days to show in your account. You are responsible for the return shipping costs. Rush shipping costs and gift cards are non-refundable. If you have questions take a look at our FAQ section. Or contact us at or call 210-323-2150

Mailing Address:

Fiesta Medals Direct, L.L.C.
4854 Viewcrest Rd.
San Antonio, Texas 78217


When we issue a refund, it's done the same day the refund is approved. The refund amount is then removed from our account. A transfer to your bank's merchant account begins. We have no control over the time it takes to show up back in your account. If you haven’t received your refund yet and it’s been more than 15 days please do the following before contacting us. First, check your bank account again or contact your credit card company. It may take some time before your refund is officially posted. It will be posted under the name Fiesta Medals Direct. Next call / contact your bank. There is often some processing time before the refund posts back to your available balance. Your bank may be able to see the pending refund when you can't.

If you’ve done all of this and you still have not received your refund yet. Please contact us at

If 30 days have passed since your purchase, unfortunately, we can not offer you a refund. Please do not mail your order back to us. Use the (Request Help) button under your Account / Orders. If returning an item you will be responsible for paying for your return shipping. Consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item as we are not the shipping company. The only non-returnable items are Rush shipping and Gift cards.